TERMS & CONDITIONS
Thank you for visit our website. Please be sure to read these terms carefully before using or purchasing
any excursion on www.playamia.com
By start using it
In booking any excursion or service with us, Playa Mia (hereinafter referred to as PM) responds
only to the services agreed with the customer and described individually for those
excursions/services on this website. The participation in any and/or all of the services and
attractions offered by the Park are entirely at the guest's sole discretion, risk and
Your booking expressly release PM for any liability regarding personal belongings such as
cameras, smartphones, handbags, etc., PM is not responsible for their loss, damage or theft
while the tour is being operated. We highly recommend you not to leave your possessions
unattended at any time. PM reserves the right to alter routes, itineraries or departure times,
without prior notice, should the necessity arise. Customers are obligated to follow the
directions of professionals, such as tour guides, regarding safety and regulations. PM does not
assume any responsibility for accidents caused by reckless behavior, or failure to notify of any
special or medical needs, guests must comply with all of the instructions given by the staff in
Bookings occur through the website www.playamia.com
any booking shall be deemed as an offer by you to purchase the excursion/service of your choice. No
contract between you and PM shall come into existence until PM accepts full payment and issues a
confirmation invoice, your reservation will be confirmed until you receive your electronic
ticket in your e-mail. The booking customer accepts these conditions on behalf of all members of
the party and is responsible for all payment due from the party.
By submitting a booking, you warrant and confirm to PM that you comply with these arrangements.
You further validate that all information submitted is accurate and up to date to the best of
your knowledge. PM does not accept liability for any problems which arise due to insufficient or
inaccurate information provided by the customer.
All of the tour descriptions are verifies and published by PM. In the extremely rare case your
tour does not represent the description read at
we will take full responsibility and any complain must be solved with
us at the same moment. Any claim regarding your excursion/service must be addressed in the
court of general jurisdiction of Cozumel, in respect with the laws of this specific jurisdiction.
Changes And Cancellations
PM reserves the right to make any changes to the tours, including but not limited to changes of
itinerary, weather conditions, timings or other factors, at any time. We will ensure that you
are promptly notified of any significant changes if there is time before your departure.
Subject to these terms and conditions, you may have then the choice of accepting an offer of
alternative tour arrangements if any is available or canceling your booked arrangements
receiving any applicable refunds. PM reserves the right to cancel or alter tours, pending full
refund, for reasons of safety or feasibility. If any excursion must be abandoned through force
majeure or difficulties on route, the best possible refund will be arranged according to the
circumstances, in case of weather conditions, including but not limited to: Harbor Master
Closing the port, North Wind, Rain, or any other weather condition that partially or entirely
affects one or more services provided in the Park, PM will not refund partially or entirely any
amount of the package purchased. If for any reason you need to cancel your tour, you may do so
with a maximum of 24 hours before your scheduled tour. PM will agree refunds for all canceled
tours if applicable, in its sole discretion. In order to claim or process a refund, customers
must send a refund request to
within 15 days of tour´s date, making sure to have your booking
information available when doing so.
For your well being, there are certain requirements for you to participate on any of our
excursion or for use any of our services, such as minimum age or medical conditions. It is
customer´s responsibility to be aware of their selected tour restrictions, PM will not grant any
refund if these requirements are not fulfilled and the tour participation is denied once at the
This also applies to any medical, allergic, diet or mobility conditions. Please be sure to let
us know any details we must be aware of in order to make the necessary arrangements for you.
Playa Mia is opened from Monday to Saturday, from 9 am to 6 pm LOCAL COZUMEL TIME. For cruise
guests, all times are based on the LOCAL time in Cozumel. Ships sometimes do not adjust their
clocks to the local time in port, so it is very important to make sure you plan your schedule in
LOCAL TIME. If you have any doubt about the ship's time vs local time, please ask one of your
guest service representatives onboard.
It is customer´s full responsibility to make sure that all arrival and departure times/dates of
their cruise, flight or hotel reservations are in accordance with the tour schedule, being aware
of this possible time difference at local destination.
Please note that these excursions are packages are not provided by any cruise line or hotel.
Please do not assume these excursions are affected by any changes the ship's shore excursion
department or hotel's hospitality desk make to their excursions.
In case you have any comments regarding any of our excursions or services, please be sure to
contact the tour operator in place or to PM´s customer service department at reservations
soon as possible in order to provide us with the opportunity to address it properly.
PM assumes no liability for comments that are not properly brought to our attention with
sufficient notice for us to resolve or attempt to resolve them. Any comment made after the
completion of a visit must be received within 30 days of it. Client acknowledges and agrees that
PM will not accept any liability for comments received after this period.
All of the posted prices in this website are in U.S. Dollars and they are subject to any changes
at any time. As PM is committed entirely with customers care and satisfaction be sure that we
will respect the price published at your booking time, even though if the prices changed before
If you would like any further information or have any comments about our Terms and Conditions or
any other aspect of our excursions and services, please contact us by any of the methods shown
Phone: Toll Free Cancún/Riviera Maya/Playa del Carmen 01-800-212-9430